Request types and where they go
Housekeeping, maintenance, front desk, security and everything else.
| Type | Examples | Who sees it |
|---|---|---|
| Services (housekeeping) | Towels, pillows, room not cleaned, amenities | Housekeeping and front desk |
| Maintenance | AC, plumbing, lights, TV, door | Maintenance |
| Front desk | Key cards, billing questions, taxis | Front desk and concierge |
| Security | Noise, safety concerns, incidents | Security; the guest is told the concern was sent to the security team only once the alert is recorded |
| Other | Anything Phil could not classify | Front desk and concierge |
Staff accounts see their own department's queue; team leads and managers see everything. Every request also reaches the department's staff Telegram chat with the same Confirm and Reject. Late checkout and upgrades are not requests: they are offers the guest accepts, decided on the Offers page.
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