Plans and billing

What each plan covers#

Core: guest messaging in any language, answers from your own information, requests and tickets, housekeeping and maintenance, dining reservations, emergency escalation and the staff dashboard.

Revenue: everything in Core, plus the revenue products:

• Your own offers: late checkout and room upgrades
• In-stay ordering: room service and restaurant
• In-stay ordering: laundry
• Charged to the room by your hotel and confirmed by your staff. Foyer never processes guest payments
• Revenue dashboard: what Phil sold, traced to each charge
• Review requests and win-back after checkout

Dynamic: everything in Revenue, billed by use. Dynamic has no monthly allowance. You pay $799 a month plus $2 for each engaged check-in, billed with the monthly invoice. From about 600 engaged check-ins a month, Revenue costs less.

Most hotels start on Dynamic. You may not need 1,000 check-ins a month, so look at your own traffic first and move to Revenue when the numbers say so.

How usage works#

• A check-in is one reservation whose guest uses Phil during the stay, however many messages, orders or requests follow.
• Guests who never use Phil are not counted. Rooms, staff seats and messages are never counted.
• Core and Revenue include 1,000 check-ins a month.
• On Dynamic, each of these check-ins is an engaged check-in, billed at $2. An engaged check-in is a stay in which the guest used Phil: they opened the guest app from the room QR code or the stay link, joined the stay on their phone, or sent Phil a message. Each stay counts once, in the month of check-in, however many guests share the room and however many messages, orders or requests follow.
• On Revenue, need more? Buy a one-time block of 500 check-ins for $199 from your dashboard, up to 50 blocks at a time; for more, ask about Custom. Blocks never expire and are used only after the month's included check-ins.
• If a month runs past your included check-ins, nothing pauses and nothing is billed after the fact. We let you know. On Revenue you can buy blocks, and a block bought later in the month covers that month first. On Core you can move to Dynamic or Revenue.

Phil on the phone#

• $1,499 a month on the Revenue plan, with 3,000 call units a month included.
• Need more? Buy a one-time pack of 1,000 call units for $399 from your dashboard, up to 20 packs at a time; for more, ask about Custom. Packs never expire and are used only after the month's included units.
• 1 call unit a minute, on the phone or in the guest app.
• Each call counts in started minutes.
• Included units reset on the 1st of each month, hotel time; unused ones do not carry over.
• Pack units carry over until used. Call units are not refunded.

More in Phil on the phone.

Getting started#

You pay on the website. We contact you within 24 hours to book the onboarding call, your dashboard is open within 48 hours, and onboarding takes 3–7 business days. It is the same standard onboarding for every hotel, included in the plan.

• Billed in USD through our payment provider, the merchant of record named on your invoice: monthly, or yearly on an annual plan.
• There is no trial period.
• Annual plans are 20% off. We offer them once your usage data shows which plan fits your property.
• Phil is the same product for every property, set up the same way. Multi-property groups are configured from the same standard setup, one property at a time.

Your first 30 days#

Over your first 30 days we review your conversations, fix wrong or missing answers, and tune Phil's knowledge and instructions for your property: your menus, your rooms, the way your guests actually ask. The review is for your property only. After 30 days, anonymised conversation text (no names, phone numbers or room numbers) may be used to improve Phil. Personal data is never used to train models.

Refunds and the 90-day fit period#

Dynamic, Revenue and Custom come with a 90-day fit period. If Phil is not a fit for your property, ask for a refund within 90 days of your first payment and we refund what you paid less $799 for each month used, so at most $2,397 is kept over the 90 days. A month counts as used from the day it starts. The refund is paid within 14 days of your request. It applies once per property and only when Phil was actually running: your offers on, your PMS connected and your staff confirming orders. Phone add-on fees and call-unit packs are not refunded. Core is not covered and is not refunded. After 90 days no refund applies. Plans are billed monthly, or yearly on an annual plan: cancel any time and service runs to the end of the billing period already paid, with no refund for the rest of that period beyond the fit-period refund above.

Check-in blocks: on request, we refund the part you have not used yet. Call units, from the phone add-on or from packs, are not refunded. The part of a block already used is never refunded. Write to support@foyerintelligence.com with the property name and the invoice number.

Changing or cancelling#

• To change plan, write to us.
• Check-in blocks (Revenue) and call-unit packs are one-time purchases on the Usage page of your dashboard, where an admin can also turn on auto top-up.
• Cancel from the billing portal link in your invoice email, or by writing to us. Cancellation takes effect at the end of the billing period already paid.
• Guest data remains available for export for 30 days.