PMS requirements
Which PMS Phil connects to, what access each one needs, and how charge posting is switched on.
Phil connects to Mews, apaleo, Cloudbeds, Oracle® OPERA Cloud and Beds24. A connected PMS is required; we set it up with you during onboarding.
- Reads stays (arrivals, room moves, check-in and checkout) and room types.
- On the Revenue plan, posts room charges to the guest's bill.
| PMS | What the hotel provides | Status |
|---|---|---|
| Mews | Connect Foyer in Mews Marketplace; Mews issues the property's access token to Foyer. | Verified live on a vendor test property |
| apaleo | An apaleo account admin creates a custom app (client credentials) for Foyer. | Verified live on a vendor test property |
| Cloudbeds | A property admin creates an API key, or approves Foyer's app in the Cloudbeds Marketplace. | Built to the published API; verified with your property at onboarding |
| Oracle® OPERA Cloud | The hotel or its chain subscribes Foyer's application in Oracle Hospitality Integration Platform (OHIP), with the Reservations, Cashiering, Inventory, Housekeeping and Room Configuration APIs. | Built to the published API; verified with your property at onboarding |
| Beds24 | Create an invite code in Beds24 (Settings > Marketplace > API); Foyer exchanges it once. No separate agreement needed. | Built to the published API; verified with your property at onboarding |
Using another PMS? Tell us. We add new PMS integrations to Foyer for every hotel.
How charge posting is switched on#
- We connect the PMS with the access above and check that stays and room types read correctly.
- You pick a test reservation (a house-use or test booking in a room you do not sell), and we post one test charge to it and take it off again.
- Once that works, charge posting is switched on for your property. Only charges confirmed after that moment are posted, so nothing your desk already keyed in is billed twice.
For orders paid through the room folio, when your team confirms an order, the charge goes on the guest's room bill: Foyer posts it to your PMS once charge posting is switched on for your property, and until then your front desk adds it in the PMS.
When the PMS refuses a charge#
Foyer posts the charge right after the decision. If the PMS refuses it, the charge shows on the Orders page at once, under Room charges, with the reason, and Foyer tries again on each PMS sync (about every 15 minutes), up to 8 times. The desk can retry it at once or mark it done by hand.
Foyer is independent and not affiliated with, endorsed or certified by these companies. Oracle and OPERA are registered trademarks of Oracle and/or its affiliates; other names belong to their owners and are used only to describe compatibility.
Something unclear or out of date? Write to support@foyerintelligence.com.