Roles and permissions
Admin, Manager, Team lead and Staff: what each can do, by department and page.
| Action | Staff | Team lead | Manager | Admin |
|---|---|---|---|---|
| Decide own department's requests and orders | Yes | Yes | Yes | Yes |
| See and decide every department's work | No | Yes | Yes | Yes |
| Message a guest (Inbox, Guests) | Front desk, concierge or management department | Yes | Yes | Yes |
| Take over a chat, close a request for a person | Front desk, concierge or management department | Yes | Yes | Yes |
| Turn the front desk on or off | No | Yes | Yes | Yes |
| Confirm or reject offers | Stay changes only, front desk department | Yes | Yes | Yes |
| Confirm room charges | Front desk or management department | Yes | Yes | Yes |
| Menu: sold out, dish text, venue hours | F&B department | F&B department, also prices and new dishes | Yes | Yes |
| Knowledge, rooms, hotel details, hours, tax, voice call settings | No | No | Yes | Yes |
| Room charge limits, staff alerts | No | No | Yes | Yes |
| Revenue, Usage (read) | No | No | Yes | Yes |
| Add, change or deactivate teammates | No | No | Staff and team leads | Yes |
| Make someone a manager | No | No | No | Yes |
| Make the hotel live, PMS connection, packs and billing | No | No | No | Yes |
Departments: front desk, concierge, housekeeping, maintenance, security, kitchen (F&B), laundry and management. A staff account sees the work of its own department.
Role and department set what a teammate may do. Page access sets which pages they can open, and the table applies on those pages.
Page presets#
- Front desk opens Requests, Orders, Inbox, Guests and Voice calls.
- F&B opens Orders and Venues & menu.
- Housekeeping opens Requests and Orders (laundry).
- Maintenance and Security open Requests.
- Manager opens every page. Usage is read-only for a manager: buying packs, auto top-up and billing stay with the admin. On Team, a manager invites and edits staff and team leads only.
- A team lead without a page list also gets Offers.
- A preset never grants a role.
The admin role is the hotel owner's. It is turned on with the hotel's admin key on the Team page, never from a teammate's row.
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