Do my guests need to download anything?

No. Guests scan the QR code in the room and Phil opens in the phone's browser. They sign in with a code texted to the phone on their booking, or the stay code from check-in.

What happens when Phil can't handle something?

Phil says so instead of guessing. A guest who needs a person gets your front desk's number or call button, and your team can take over any chat from the dashboard.

How do guests pay for what they order?

Charges go straight to the room folio, settled at checkout. Card payments through your hotel's own processor, such as Stripe, are coming soon. The money goes straight to your hotel. Foyer never holds it. For orders paid through the room folio, when your team confirms an order, the charge goes on the guest's room bill: Foyer posts it to your PMS once charge posting is switched on for your property, and until then your front desk adds it in the PMS. Each room charge keeps its evidence: how stay access was verified, the device and the conversation.

Can Phil make things up?

Prices and confirmations are checked in code, and Phil says an order is done only after it is saved. Phil uses AI to understand messages and can make mistakes. Guests in danger should call emergency services directly.

How long does setup take?

3–7 business days. We contact you within 24 hours of payment, your dashboard opens within 48 hours, and we load your menus, rooms and hours and connect your PMS with you. The same standard setup for every property, included in the plan.

Which PMS does Phil work with?

Works with Mews, apaleo, Cloudbeds, Oracle® OPERA Cloud and Beds24. Using another PMS? Tell us. We add new PMS integrations to Foyer for every hotel. Stays sync on their own (arrivals, room moves, check-in and checkout). On the Revenue plan, a charge your team confirms is posted to the guest's bill in your PMS once charge posting is switched on for your property. We connect it during onboarding with access your PMS issues to your property; a connected PMS is required, because Phil works from your live stays.

What languages does Phil speak?

Twelve: English, Turkish, Spanish, German, French, Italian, Portuguese, Russian, Arabic, Chinese, Japanese and Korean. Phil answers in the language the guest writes in; staff read everything in their own.

Browse the documentation

Dashboard

The first page after sign-in: the front desk switch, guests asking for a person, and the hotel's headline figures.

The Dashboard opens after sign-in. It shows whether guests can ask for a person, who is asking right now, and the hotel's figures for the period chosen at the top of the page.

Who can use it#

Every teammate can open the page. The Revenue figure and chart show only for managers and admins.
Turning the front desk on or off needs a team lead, manager or admin.
Front desk and concierge staff, team leads, managers and admins can take over a guest who asked for a person.

Front desk panel#

The title says where things stand, for example Front desk is paused, or how many guests need a person now.
The switch reads Available or Paused. Available lets guests ask Phil for a person in chat. Paused means guests cannot ask for a person, and Phil keeps answering.
The same switch sits in the page header on every page, as Front desk On or Off. Turning it off asks you to confirm.
View requests opens Guests asking for a person: the guest, the status, how long they have waited, and the actions Take over, Return to automatic replies, Dismiss and See chat.
While guests are waiting, the panel moves to the top of the page.

A new hotel starts with the front desk paused. Turn it on once someone is at the desk to answer guests.

Figures#

The time range at the top: Last 24 hours, Last 7 days, Last 30 days or All time. This browser remembers the choice.
Revenue: room charges on the guest bill in the period, after reversals, with the revenue per check-in under it. A confirmed order that has not reached the bill does not count yet. Press it to open the Revenue page.
Messages: guest and Phil messages in the period, compared with the period before. Press it to open the Inbox.
Guests who ordered: the share of guests active in the period who have a room charge on the bill in that period.
The Revenue chart, and the Message activity chart with the busiest day and the replies Phil sent after hours (23:00 to 07:00 hotel time).
A warning appears at the top when the last PMS sync failed.

Common tasks#

Answer a guest who asked for a person

Press View requests.
On the guest's row, press Take over and confirm.
The guest's chat opens in the Inbox. Phil pauses for that guest for two hours and the guest is told someone is helping.
When you are done, press Return to automatic replies here, or Hand back to Phil in the Inbox.

Close a request without taking it

Press Dismiss on the guest's row and confirm. The guest is told the request is closed and can still contact the front desk.

Check this week's revenue

Choose Last 7 days at the top of the page.
Press the Revenue figure for the breakdown and every charge behind it.

Something unclear or out of date? Write to support@foyerintelligence.com.