Do my guests need to download anything?

No. Guests scan the QR code in the room and Phil opens in the phone's browser. They sign in with a code texted to the phone on their booking, or the stay code from check-in.

What happens when Phil can't handle something?

Phil says so instead of guessing. A guest who needs a person gets your front desk's number or call button, and your team can take over any chat from the dashboard.

How do guests pay for what they order?

Charges go straight to the room folio, settled at checkout. Card payments through your hotel's own processor, such as Stripe, are coming soon. The money goes straight to your hotel. Foyer never holds it. For orders paid through the room folio, when your team confirms an order, the charge goes on the guest's room bill: Foyer posts it to your PMS once charge posting is switched on for your property, and until then your front desk adds it in the PMS. Each room charge keeps its evidence: how stay access was verified, the device and the conversation.

Can Phil make things up?

Prices and confirmations are checked in code, and Phil says an order is done only after it is saved. Phil uses AI to understand messages and can make mistakes. Guests in danger should call emergency services directly.

How long does setup take?

3–7 business days. We contact you within 24 hours of payment, your dashboard opens within 48 hours, and we load your menus, rooms and hours and connect your PMS with you. The same standard setup for every property, included in the plan.

Which PMS does Phil work with?

Works with Mews, apaleo, Cloudbeds, Oracle® OPERA Cloud and Beds24. Using another PMS? Tell us. We add new PMS integrations to Foyer for every hotel. Stays sync on their own (arrivals, room moves, check-in and checkout). On the Revenue plan, a charge your team confirms is posted to the guest's bill in your PMS once charge posting is switched on for your property. We connect it during onboarding with access your PMS issues to your property; a connected PMS is required, because Phil works from your live stays.

What languages does Phil speak?

Twelve: English, Turkish, Spanish, German, French, Italian, Portuguese, Russian, Arabic, Chinese, Japanese and Korean. Phil answers in the language the guest writes in; staff read everything in their own.

Browse the documentation

Setting up the dashboard

What happens after you subscribe, what to have ready, and the order to set things up in.

When	What happens
Today	Subscribe. Checkout runs through our payment provider. Your receipt comes from them.
Within 24 hours	We book your onboarding call. A person from Foyer emails you to pick a time.
Within 48 hours	Your dashboard opens. Sign in with the key from your welcome email.
3–7 business days	We set Phil up with you. Your PMS, menus, rooms and hours. Then you go live.

Good to have ready#

Access to your PMS
Menus and prices: room service, restaurant, laundry
Hours, Wi-Fi, parking and house policies
Price ranges for late checkout and upgrades
Front desk and security phone numbers
Your team's names, roles and mobile numbers

The order to set things up in#

We do most of it with you on the onboarding call. Each step is a page in the dashboard's left navigation.

Sign in with the access key from your welcome email, then add your phone when asked. Invite the rest of the team from the Team page with Add new teammate.
Knowledge: hours, Wi-Fi, parking, policies and amenities as always-used entries, plus the specific questions guests ask with the exact answer you want given. This is what Phil answers from.
Venues & menu: venues, sections and items, laundry, and the acceptance time for orders. Mark what is available; changes are live on the next guest order.
Rooms: room types from your PMS and the PMS connection, then generate one QR link per room and print them.
Hotel: hotel details and time zone, where staff alerts go, then opening hours for outlets and departments. Phil quotes these and tells guests when someone will pick up.
Offers: the late checkout and upgrade offers Phil may make, with the price range for each.
Venues & menu → Room charges: set the limits above which a room charge needs more checking: a code we text the guest where codes by text are on, otherwise a call from the desk.
Team: press Add new teammate, pick each person's job and send them the one-time registration link or key. They register with their own name and mobile number.

Nothing needs a deploy or a support ticket. Edit a fact in the dashboard and Phil uses it on its very next message.

Go live#

Hotel → Go live, at the top of the Hotel page, shows when you are ready.

Fix what it lists. Failing checks come first, each with a link to the page that fixes it.
Check room charges. With a test booking in house, Foyer posts a 0.01 charge, reads it back and takes it off. Never on a real guest's bill.
Make the hotel live. An admin taps it once every required check passes. Room QR codes and Telegram Confirm and Reject start working.
Turn on offers. Pricing rules start in observation: offers are worked out, none is sent. Switch observation off on Offers → Pricing rules when you are happy.
Choose journey messages: Off, Shadow (planned and shown on the Journey page, not sent) or Live, once the hotel is live.

Managers see the checks. Only an admin makes the hotel live or changes these switches, and each change asks to confirm first.

Integrations#

Integration	What it does
PMS (Mews, apaleo, Cloudbeds, Oracle® OPERA Cloud and Beds24)	Stays sync on their own: arrivals, room moves, check-in and checkout. The guest's session ends at checkout.
Stay link	The hotel can send it through its own messaging system. Where texting is enabled, Foyer can also text it.
SMS	Foyer's toll-free number, 1-866-81-FOYER, texts your guests on your behalf. Every stay text starts with your hotel's name.
Staff Telegram chats	Every request also arrives as a card with the same Confirm and Reject as the dashboard.

Texting#

Switched on per hotel. Until then, the front desk gives the stay code from the Guests page.
Every stay text starts with your hotel's name, then "via Foyer". HELP replies with your front desk number; STOP is honoured.
Sign-in codes are sent through Twilio's verification service, which may use its own numbers and its own wording ("Your Foyer verification code is ..."). A STOP to the Foyer number stops them too.
Texts are about the stay only, never marketing. US and Canada numbers only.
Message frequency varies.

Before texting is switched on#

Print this line next to the phone number on your registration card and booking form. It is how guests agree to the texts:

"By giving your mobile number, you agree to receive text messages from Foyer about your hotel stay, such as your stay code, sign-in codes and updates on your requests. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Terms: foyerintelligence.com/terms. Privacy: foyerintelligence.com/privacy."

During onboarding we send you the same line with your hotel's name in it, and your hotel's program page, foyerintelligence.com/sms followed by your hotel's Foyer id.

Foyer is independent and not affiliated with, endorsed or certified by these companies. Oracle and OPERA are registered trademarks of Oracle and/or its affiliates; other names belong to their owners and are used only to describe compatibility.

Something unclear or out of date? Write to support@foyerintelligence.com.