Phil on the phone
Phil talks with guests by voice, in their language. It answers your hotel phone line, takes calls in the guest app, calls guests back on request and places the wake-up calls they book.
An add-on to Revenue plan: $1,499 a month with 3,000 call units included, and one-time packs of 1,000 units for $399 that never expire. On Core or Dynamic, upgrade to Revenue to add it.
What your staff and your guests see
Your staff
Bookings made on a call land in the same Confirm or Reject queue as chat orders. The Voice calls page lists every call with a summary, the outcome, links to what was booked and the redacted transcript.
Your guest
Guests can take a call with Phil in the guest app or get a callback when Phil or your team offers one in the chat, or ring your hotel line. Wake-up calls ring at the time the guest set. Callbacks and wake-up calls go to the phone number on the reservation: US and Canadian numbers, and other countries if your hotel turns that on. Phil says it is the hotel's AI assistant at the start of every call, and calls are transcribed.