Talk to a person.
Phil runs in front of your guests, so when something is off we would rather hear it early than tidily. There is no ticket portal and no queue robot. The address below reaches the people who build and run the system.
Support email
support@foyerintelligence.comWe answer on business days, normally within one. If a property is live and guests are affected, put URGENT in the subject and we will pick it up outside those hours.
Who to contact, and about what
Hotel staff and managers
Anything about Phil, the dashboard, the guest app, a guest who got a wrong answer, or a request that did not reach your team.
Email support@foyerintelligence.com and tell us the property name and roughly when it happened.
Billing and invoices
Charges, plan changes, extra check-in blocks, cancellation and refunds. For custom pricing (several properties or higher volumes), use the form below.
Email support@foyerintelligence.com with the property name and the invoice number. Our refund and cancellation policy covers the usual cases.
Hotel guests
If you are staying at a hotel that uses Phil and something is wrong with an order, a charge or your room, your hotel's front desk is the right first call. They can act on it immediately, and Foyer never charges guests directly.
If you cannot reach the property, write to support@foyerintelligence.com and we will put you in touch.
Send us a message
This reaches the same inbox. Include the property name and what you expected to happen; it saves a round trip.
Answers without waiting
- Documentation
How the dashboard, queues and approvals work, page by page.
- Trust and reliability
What happens when Phil is unsure, and where guest data lives.
- Refunds and cancellation
How to cancel and when a refund applies.
- Terms of Service
The agreement that governs the service.
- Privacy Policy
What we collect, and what we do not.
What Foyer is, and what it is not
Foyer sells one thing: a monthly software subscription that a hotel uses to sell its own services to guests and run guest messaging and requests. It is the same product for every property, set up the same way.
- We never take or hold guest money. Room service, laundry and upgrades are charged to the room. For orders paid through the room folio, when your team confirms an order, the charge goes on the guest's room bill: Foyer posts it to your PMS once charge posting is switched on for your property, and until then your front desk adds it in the PMS. The property's PMS issues the invoice, and the property settles it. Guests can cancel an order placed ahead until it is sent to the venue; otherwise they ask the front desk. Foyer is not a party to those transactions.
- We do not sell or resell messaging. Foyer sends texts about a guest's stay as described in our Text Message Terms. Offer texts are not sent at this time.
- We do not sell bespoke development, consulting or agency work. Onboarding is a fixed set of configuration steps included in the subscription.
- We do not sell travel, accommodation or tickets. Dining requests are passed to the property's own venue, which confirms or declines them.
- Phil is an AI assistant, not a person. Guests can reach the property's staff at any point, and anything Phil is unsure about goes to a human.
Who you are dealing with
Foyer Intelligence is the trading name of the operator of foyerintelligence.com. The seller's legal name and address appear on the invoice for your subscription, issued by our payment provider, the merchant of record named on that invoice. Payments, invoices and refunds are handled by that provider; the service itself is provided by us, under our Terms of Service.