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Documentation

Assess Phil for your hotel, set it up, and run it day to day.

A.Start here

  1. 1Is Phil a fit for your hotelWhat Phil does, what your team does, and what your property needs before you buy.
  2. 2What Phil isThe guest-facing layer of Foyer: it sells, takes orders and requests, and hands every decision to your team.
  3. 3How an order flowsFrom "two burgers to 412" to a line on the room bill.
  4. 4Setting up the dashboardWhat happens after you subscribe, what to have ready, and the order to set things up in.
  5. 5PMS requirementsWhich PMS Phil connects to, what access each one needs, and how charge posting is switched on.
  6. 6Plans and billingThree plans, Core, Dynamic and Revenue, billed monthly through our payment provider; Custom pricing for groups.

B.Guests

  1. 1How guests reach PhilRoom QR, the stay link, and the website guide, and what each one can do.
  2. 2The guest appHome, Dining, Chat, Offers and Requests: what each tab does.
  3. 3Phil on the phoneHow a call starts, your Phil line, wake-up calls, call units and packs, and what is kept.
  4. 4Identity and verificationHow the stay link and stay access code establish access.

C.Orders and room charges

  1. 1Spend caps and confirmationsWhen the desk speaks to the guest before confirming a charge.
  2. 2Laundry and reservationsTwo simpler flows that share the Orders page.

D.Requests

  1. 1Request types and where they goHousekeeping, maintenance, front desk, security and everything else.
  2. 2Working the queue: Waiting and DecidedTwo tabs that never mix, two buttons on every row, and the status words guests and staff see.

E.Offers and upgrades

  1. 1How offers workYou set them and their price range, Phil times them, the guest accepts, your team confirms.
  2. 2The pre-arrival link in your emailsOne link in your own PMS emails opens the guest's stay before arrival, after the guest proves it is theirs.

F.Staff guide

One page for each page of the staff dashboard. The dashboard's Staff guide link opens the page you are on.

  1. 1DashboardThe first page after sign-in: the front desk switch, guests asking for a person, and the hotel's headline figures.
  2. 2RevenueWhat reached guests' bills in the period, by source, with every room charge behind the total.
  3. 3RequestsHousekeeping, maintenance, front desk and security requests waiting for Confirm or Reject, and every decided one.
  4. 4OrdersRoom service, laundry, table and room bookings, the room charges that need the desk, and stay changes.
  5. 5GuestsWho is in house and who has left, stay codes and links for arriving guests, and signing a guest in at the desk.
  6. 6InboxRead guest conversations, reply as yourself, take over from Phil and hand back when done.
  7. 7OffersConfirm or reject offers guests accepted, follow offers still with guests, and see what offers earned.
  8. 8JourneyThe messages Phil sends through each stay: who is at which stage, today's messages and what needs attention.
  9. 9HotelGo live checks, where staff alerts go, hotel details, the guest screen, guided requests and opening hours.
  10. 10Venues & menuVenues, dishes and prices, the acceptance time for orders, housekeeping limits, laundry and room charge limits.
  11. 11RoomsRoom types from your PMS and which are sold as upgrades, the PMS connection, room QR codes and room photos.
  12. 12TeamInvite teammates with a one-time link, set what each person can open, and handle lost phones and leavers.
  13. 13Voice callsPhil's phone line and its settings, and every call with its outcome, summary and transcript.
  14. 14KnowledgeEverything Phil knows about your hotel: facts it always uses, and answers to the questions guests ask.
  15. 15TaxTax groups put the right tax line on every order, laundry charge and offer. How to set them and what your PMS needs.
  16. 16UsageYour plan, this month's check-ins and call units, one-time packs, auto top-up and the monthly log.
  17. 17ProfileYour own account: your details and the phone number you sign in with.
  18. 18Signing inStaff sign in with their mobile number and a one-time code. Registration, access keys and how long a session lasts.
  19. 19Desk tablet and sign-in at the deskPair a guest-facing tablet at the desk, and put a guest's stay on their phone with a one-time QR before they leave.
  20. 20Roles and permissionsAdmin, Manager, Team lead and Staff: what each can do, by department and page.
  21. 21Telegram staff cardsThe same decisions, on the phones of the people who move. For staff only.

G.Safety, data and reliability

  1. 1EmergenciesFixed rules catch known fire, medical and security wording before the AI runs; the AI can flag what they miss.
  2. 2Data and privacyWhere guest data lives, who can see it, how long it is kept, and how to answer a guest who asks.
  3. 3What happens when something is downPhil is built in layers so a slow model never blocks a guest or a charge.

H.Troubleshooting

  1. 1Common questionsQuick answers to what staff ask most.
  2. 2What's newNotable changes to Phil and the dashboard.