Do my guests need to download anything?

No. Guests scan the QR code in the room and Phil opens in the phone's browser. They sign in with a code texted to the phone on their booking, or the stay code from check-in.

What happens when Phil can't handle something?

Phil says so instead of guessing. A guest who needs a person gets your front desk's number or call button, and your team can take over any chat from the dashboard.

How do guests pay for what they order?

Charges go straight to the room folio, settled at checkout. Card payments through your hotel's own processor, such as Stripe, are coming soon. The money goes straight to your hotel. Foyer never holds it. For orders paid through the room folio, when your team confirms an order, the charge goes on the guest's room bill: Foyer posts it to your PMS once charge posting is switched on for your property, and until then your front desk adds it in the PMS. Each room charge keeps its evidence: how stay access was verified, the device and the conversation.

Can Phil make things up?

Prices and confirmations are checked in code, and Phil says an order is done only after it is saved. Phil uses AI to understand messages and can make mistakes. Guests in danger should call emergency services directly.

How long does setup take?

3–7 business days. We contact you within 24 hours of payment, your dashboard opens within 48 hours, and we load your menus, rooms and hours and connect your PMS with you. The same standard setup for every property, included in the plan.

Which PMS does Phil work with?

Works with Mews, apaleo, Cloudbeds, Oracle® OPERA Cloud and Beds24. Using another PMS? Tell us. We add new PMS integrations to Foyer for every hotel. Stays sync on their own (arrivals, room moves, check-in and checkout). On the Revenue plan, a charge your team confirms is posted to the guest's bill in your PMS once charge posting is switched on for your property. We connect it during onboarding with access your PMS issues to your property; a connected PMS is required, because Phil works from your live stays.

What languages does Phil speak?

Twelve: English, Turkish, Spanish, German, French, Italian, Portuguese, Russian, Arabic, Chinese, Japanese and Korean. Phil answers in the language the guest writes in; staff read everything in their own.

Browse the documentation

Journey

The messages Phil sends through each stay: who is at which stage, today's messages and what needs attention.

Journey shows the messages Phil sends guests through their stay, from before arrival to after checkout: how many guests are at each stage, today's scheduled messages, delivery problems, and a timeline for each stay.

Who can use it#

Managers and admins, and anyone else given the Journey page who works the front desk.
Skip a message: anyone who may message guests. Stop offers for a stay: team leads and above. Switching a message type on or off and changing its wording: managers and admins.

What the page shows#

Until journey messages are Live, the page shows Not switched on yet. An admin sets Off, Shadow or Live on the Hotel page, under Go live.
Before arrival, Arriving today, In house, Leaving today and After checkout, each opening its list of guests.
Today's messages, and Needs attention: delivery failures, hotel facts a message needs, or messages not going out.
Find a guest by first name or room to open the stay: Coming up (with Skip), Stop offers or Resume offers, and the timeline in hotel time.
Messages: every message type with its switch, Preview and Edit wording.

Common tasks#

Stop one scheduled message

Find the guest and open the stay.
Under Coming up, press Skip and confirm.

Stop offers for one guest

Open the stay.
Press Stop offers.

Change a message's wording (manager)

Press Messages.
Press Edit wording on the message, change it and Preview.
Press Save. Reset to standard brings back the original.

Something unclear or out of date? Write to support@foyerintelligence.com.