Do my guests need to download anything?

No. Guests scan the QR code in the room and Phil opens in the phone's browser. They sign in with a code texted to the phone on their booking, or the stay code from check-in.

What happens when Phil can't handle something?

Phil says so instead of guessing. A guest who needs a person gets your front desk's number or call button, and your team can take over any chat from the dashboard.

How do guests pay for what they order?

Charges go straight to the room folio, settled at checkout. Card payments through your hotel's own processor, such as Stripe, are coming soon. The money goes straight to your hotel. Foyer never holds it. For orders paid through the room folio, when your team confirms an order, the charge goes on the guest's room bill: Foyer posts it to your PMS once charge posting is switched on for your property, and until then your front desk adds it in the PMS. Each room charge keeps its evidence: how stay access was verified, the device and the conversation.

Can Phil make things up?

Prices and confirmations are checked in code, and Phil says an order is done only after it is saved. Phil uses AI to understand messages and can make mistakes. Guests in danger should call emergency services directly.

How long does setup take?

3–7 business days. We contact you within 24 hours of payment, your dashboard opens within 48 hours, and we load your menus, rooms and hours and connect your PMS with you. The same standard setup for every property, included in the plan.

Which PMS does Phil work with?

Works with Mews, apaleo, Cloudbeds, Oracle® OPERA Cloud and Beds24. Using another PMS? Tell us. We add new PMS integrations to Foyer for every hotel. Stays sync on their own (arrivals, room moves, check-in and checkout). On the Revenue plan, a charge your team confirms is posted to the guest's bill in your PMS once charge posting is switched on for your property. We connect it during onboarding with access your PMS issues to your property; a connected PMS is required, because Phil works from your live stays.

What languages does Phil speak?

Twelve: English, Turkish, Spanish, German, French, Italian, Portuguese, Russian, Arabic, Chinese, Japanese and Korean. Phil answers in the language the guest writes in; staff read everything in their own.

Browse the documentation

Telegram staff cards

The same decisions, on the phones of the people who move. For staff only.

Every request, order, reservation and accepted offer also arrives in your staff Telegram chats as a card with the same two buttons as the dashboard, Confirm and Reject. Which chat each card goes to is set on the Hotel page, under Staff alerts.

Whoever taps first decides: the card changes at once to show the decision on top, for example "Confirmed by Gazi · Thu 20:34", and its buttons go, so nobody double-handles.
A later tap on the same card, from any phone, only shows who decided and when.
Decisions made on Telegram appear in the dashboard immediately, and the other way round: a card decided on the dashboard updates the same way, for example "Confirmed by Ana on the dashboard".
Times are in the hotel's own time zone; names are first names.
A tap is recorded under the teammate whose Telegram account is linked on the Team page.

Telegram is for your staff only. Guests never use it: they stay in the guest web app, where they see every outcome.

Foyer texts your staff only one-time sign-in codes. Staff alerts reach your team on Telegram and the dashboard.

Something unclear or out of date? Write to support@foyerintelligence.com.