Contents
1.Refunds#
Dynamic, Revenue and Custom come with a 90-day fit period. If Phil is not a fit for your property, ask for a refund within 90 days of your first payment and we refund what you paid less $799 for each month used, so at most $2,397 is kept over the 90 days. A month counts as used from the day it starts. The refund is paid within 14 days of your request. It applies once per property and only when Phil was actually running: your offers on, your PMS connected and your staff confirming orders. Phone add-on fees and call-unit packs are not refunded. Core is not covered and is not refunded. After 90 days no refund applies. Plans are billed monthly, or yearly on an annual plan: cancel any time and service runs to the end of the billing period already paid, with no refund for the rest of that period beyond the fit-period refund above.
Check-in blocks: on request, we refund the part you have not used yet. Call units, from the phone add-on or from packs, are not refunded. The part of a block already used is never refunded. Write to support@foyerintelligence.com with the property name and the invoice number. Packs and blocks are one-time purchases. They never expire, carry over from month to month, and are used only after the month's included allowance. The included allowance resets on the first day of each month and does not carry over. The included check-ins reset on the first day of each month and unused ones do not carry over. Blocks you buy carry over from month to month until they are used. Included check-ins are never refunded. An automatic top-up, when an admin has turned it on, is a pack purchase like any other.
Apart from the unused part of a check-in block, the 90-day fit-period refund on Dynamic, Revenue and Custom is the only refund we offer.
Refunds are issued by our payment provider, the merchant of record named on your invoice, to the original payment method, normally within 5–10 business days depending on your bank.
2.How to cancel#
- Open the billing portal from the link in any invoice email and choose Cancel, or
- Email support@foyerintelligence.com from a manager's address with the property name.
- Cancellation stops the next renewal. The Service remains available until the end of the billing period you have already paid for (the month, or the year on an annual plan).
3.Custom agreements#
Custom agreements are billed through our merchant of record and follow the same rules unless the signed Order Form says otherwise. There is no minimum term.
4.Guest charges#
Guests pay through the room folio (card payments through the hotel's own processor are coming soon). Foyer never holds guest money. Staff confirm every room charge. For orders paid through the room folio, when your team confirms an order, the charge goes on the guest's room bill: Foyer posts it to your PMS once charge posting is switched on for your property, and until then your front desk adds it in the PMS. The property's PMS issues the invoice for folio payments. Guests cannot cancel orders or laundry through Phil once they are charged; they ask the front desk. Any refund or reversal to a guest is made by the property under its own policy. Foyer is not a party to those transactions.
5.Your data after cancelling#
After the subscription ends you can export your data for 30 days. It is then deleted from live systems, except the anonymised copies described in our Privacy Policy, which identify no guest and no Property, and database backups roll off within a further 7 days. Details are in our Privacy Policy.
6.Contact#
support@foyerintelligence.com. Include the property name and the invoice number. We reply on business days.
Questions about this policy: support@foyerintelligence.com