Do my guests need to download anything?

No. Guests scan the QR code in the room and Phil opens in the phone's browser. They sign in with a code texted to the phone on their booking, or the stay code from check-in.

What happens when Phil can't handle something?

Phil says so instead of guessing. A guest who needs a person gets your front desk's number or call button, and your team can take over any chat from the dashboard.

How do guests pay for what they order?

Charges go straight to the room folio, settled at checkout. Card payments through your hotel's own processor, such as Stripe, are coming soon. The money goes straight to your hotel. Foyer never holds it. For orders paid through the room folio, when your team confirms an order, the charge goes on the guest's room bill: Foyer posts it to your PMS once charge posting is switched on for your property, and until then your front desk adds it in the PMS. Each room charge keeps its evidence: how stay access was verified, the device and the conversation.

Can Phil make things up?

Prices and confirmations are checked in code, and Phil says an order is done only after it is saved. Phil uses AI to understand messages and can make mistakes. Guests in danger should call emergency services directly.

How long does setup take?

3–7 business days. We contact you within 24 hours of payment, your dashboard opens within 48 hours, and we load your menus, rooms and hours and connect your PMS with you. The same standard setup for every property, included in the plan.

Which PMS does Phil work with?

Works with Mews, apaleo, Cloudbeds, Oracle® OPERA Cloud and Beds24. Using another PMS? Tell us. We add new PMS integrations to Foyer for every hotel. Stays sync on their own (arrivals, room moves, check-in and checkout). On the Revenue plan, a charge your team confirms is posted to the guest's bill in your PMS once charge posting is switched on for your property. We connect it during onboarding with access your PMS issues to your property; a connected PMS is required, because Phil works from your live stays.

What languages does Phil speak?

Twelve: English, Turkish, Spanish, German, French, Italian, Portuguese, Russian, Arabic, Chinese, Japanese and Korean. Phil answers in the language the guest writes in; staff read everything in their own.

Browse the documentation

The guest app

Home, Dining, Chat, Offers and Requests: what each tab does.

Home: the restaurants with Order food and Book a table, quick tiles (Wi-Fi code, Fresh towels, Laundry, Checkout, Repairs, Front desk) and the hotel's current offer.
Dining: the live menus per venue and how the order settles. Add items and place the order; it goes to the venue, and once staff confirm it is charged to the room.
Chat: the conversation with Phil. Anything can be asked here in plain words. The microphone next to the message box is voice typing: it turns what the guest says into text in the box, and the guest reads it and sends it.
Offers: perks and upgrades the hotel has set, with their prices. The guest accepts; staff confirm or reject, and the guest is told.
Requests: every request, order and reservation for this stay with its live status. Nothing shows as confirmed until staff confirm it.

Statuses in the guest app follow the dashboard: an order or request shows as confirmed only after a member of staff confirms it.

Something unclear or out of date? Write to support@foyerintelligence.com.