How offers work

1. Management creates offers (late checkout, upgrades, dining perks) with a price or as a courtesy, and sets the floor and ceiling every price must stay inside.
2. Phil shows the right offer at the right moment: a late checkout on the last night, a table when the guest mentions dinner.
3. The guest accepts the offer in the app. Nothing is theirs yet.
4. Team leads and managers confirm or reject on the Offers page or the staff Telegram card; the front desk decides stay changes, such as late checkout and early check-in, on the Orders page. The guest is told either way.
5. A confirmed priced offer opens a room charge. Items that are not delivered to the door (late checkout, upgrades) need the guest to pass a code first where codes are on, or the desk confirms with the guest.

Offers page#

• The record of every accepted offer: who, what, value, decision and time.
• Totals show what has been charged to rooms and what is still waiting for a decision.
• Observation mode: Phil computes offers but sends nothing.