Guests

Guests lists who is staying and who has checked out, and gives the front desk each stay's code and link. From here the desk can sign a guest in with a QR, text the code, or message a guest.

Who can use it#

• Front desk and concierge staff, team leads, managers and admins with the Guests page.
• Stay codes, guest links, Sign in at the desk and messages need someone who may message guests and works the front desk.

Figures and the guest list#

• In house, Arriving today, Departing today and Occupancy tonight. Arriving and departing need a connected PMS.
• Tabs: In house and Checked out. Columns: Guest, Room, Nights, Checks out and Status.
• Status: Checked in, Arriving, Registering, Checked out, or Not using Phil yet for a PMS check-in who has not opened the guest app.
• Press a guest's name for the Guest profile: messages, requests, orders, what is on the bill, the stay, the language they speak, a wake-up call if one is booked, Sign in, and a box to send a message. After the stay, only the last four digits of the phone are shown.

Arrivals and stay codes#

• Every stay arriving today, in house or coming up, with its code status: Not issued yet, Issued, the code itself, or when it was texted.
• Each stay has one 6-digit code. Show code shows it without changing it, so you can read it to the guest. A code that was texted is not shown again; text it again instead.
• More on a row: Sign in at the desk, Text code (or Send code again), Copy guest link, and New code.
• Text code appears only where texting is switched on for your hotel. It sends the same code to the phone on the booking.
• New code replaces the code. The old one stops working for everyone in the room.
• Search by room or first name finds any stay, including ones not shown yet.
• Where a guest can't charge to the room yet, the row says No card on file yet. At a hotel that does not take a card from every guest at check-in, More has Card on file: press it after the guest gives a card at the desk, and confirm. Remove card on file undoes it. Each change is recorded with your name.

Common tasks#

Give an arriving guest their code

1. Find the room under Arrivals and stay codes.
2. Press Show code and read it to the guest, or open More and press Text code.

Sign a guest in at the desk

1. Open More on the guest's row and press Sign in at the desk.
2. The guest scans the QR with the phone camera.
3. Wait for Signed in, then press Done.

Send the stay link before arrival

1. Open More and press Copy guest link.
2. Paste it into your own message to the guest.

Let a guest charge to the room after they give a card

1. Take the guest's card at the desk as you normally do.
2. Open More on the guest's row and press Card on file.
3. Confirm. The guest can now order to the room.

Replace a lost or shared code

1. Open More and press New code.
2. Confirm. Give the guest the new code.

More on the QR sign-in and the guest-facing tablet is in Desk tablet and sign-in at the desk.