Do my guests need to download anything?

No. Guests scan the QR code in the room and Phil opens in the phone's browser. They sign in with a code texted to the phone on their booking, or the stay code from check-in.

What happens when Phil can't handle something?

Phil says so instead of guessing. A guest who needs a person gets your front desk's number or call button, and your team can take over any chat from the dashboard.

How do guests pay for what they order?

Charges go straight to the room folio, settled at checkout. Card payments through your hotel's own processor, such as Stripe, are coming soon. The money goes straight to your hotel. Foyer never holds it. For orders paid through the room folio, when your team confirms an order, the charge goes on the guest's room bill: Foyer posts it to your PMS once charge posting is switched on for your property, and until then your front desk adds it in the PMS. Each room charge keeps its evidence: how stay access was verified, the device and the conversation.

Can Phil make things up?

Prices and confirmations are checked in code, and Phil says an order is done only after it is saved. Phil uses AI to understand messages and can make mistakes. Guests in danger should call emergency services directly.

How long does setup take?

3–7 business days. We contact you within 24 hours of payment, your dashboard opens within 48 hours, and we load your menus, rooms and hours and connect your PMS with you. The same standard setup for every property, included in the plan.

Which PMS does Phil work with?

Works with Mews, apaleo, Cloudbeds, Oracle® OPERA Cloud and Beds24. Using another PMS? Tell us. We add new PMS integrations to Foyer for every hotel. Stays sync on their own (arrivals, room moves, check-in and checkout). On the Revenue plan, a charge your team confirms is posted to the guest's bill in your PMS once charge posting is switched on for your property. We connect it during onboarding with access your PMS issues to your property; a connected PMS is required, because Phil works from your live stays.

What languages does Phil speak?

Twelve: English, Turkish, Spanish, German, French, Italian, Portuguese, Russian, Arabic, Chinese, Japanese and Korean. Phil answers in the language the guest writes in; staff read everything in their own.

Browse the documentation

How guests reach Phil

Room QR, the stay link, and the website guide, and what each one can do.

Channel	How it opens	Can charge to room?
Stay link	Distributed by the hotel; optional Foyer SMS delivery where enabled	Yes, on the devices admitted to the stay. The link admits the first device that opens it; other devices join with the stay code
Room QR	Scan the card in the room, then enter the room number and stay access code; requires PMS setup	Yes. Staff confirm every room charge before it reaches the bill
Website guide	"Need help?" on foyerintelligence.com	No, this is for prospective hotels

The guest app is a web page: nothing to download, no password.
Scanning the QR opens the stay-code entry flow.
Devices admitted to the same stay share its conversation and orders until checkout.

Languages#

Phil holds conversations in twelve languages and replies in the one the guest writes in: English, Turkish, Spanish, German, French, Italian, Portuguese, Russian, Arabic, Chinese, Japanese and Korean.

Emergency detection is separate: fixed rules in all twelve, run before any model does, with the deepest phrase coverage in English, Turkish, Spanish and German.

Something unclear or out of date? Write to support@foyerintelligence.com.