Team

Team lists everyone who can sign in to your hotel's dashboard. From here a manager invites new teammates, sets each person's role, department and pages, and deactivates people who leave. There are no passwords: teammates sign in with their phone number and a one-time code.

Who can use it#

• Managers and admins with the Team page.
• A manager invites and changes staff and team leads. An admin can also make someone a manager.
• You can give only pages you can open yourself, and change only people below your own role.
• The admin role comes from the hotel's admin key (Admin key, at the bottom of the page). It cannot be given from a teammate's row.

People#

• Each person with their sign-in phone, role, department, when they last signed in, and whether their own Telegram account is linked.
• Roles: Admin, Manager, Team lead and Staff. Departments: Front desk, Housekeeping, Maintenance, Security, Concierge, F&B, Laundry and Management.
• More on a row: Rename, Pages, Link Telegram, New phone link, New key and Deactivate.
• Changing someone's role, department, pages or key, or deactivating them, signs them out at once.

Add a teammate#

1. Press Add new teammate.
2. Pick their job: Front desk, F&B, Housekeeping, Maintenance, Security or Manager. Each comes with its pages; Change lets you adjust them.
3. Press Create invite. A registration link and a key are shown once. Each works for one person and expires after 7 days.
4. Press Copy link or Copy key and send it to your teammate, then press Done.
5. Your teammate opens the link, or picks New here? Register on the sign-in screen and types the key, enters their first name, last name and mobile number, and types the code we text them.

Unused invites are listed under Pending invites until they are used or expire. Revoke stops the link and the key at once.

Roles#

• Front desk: Requests, Orders (room charges and desk bookings), Guests, Inbox and Voice calls.
• F&B: Orders (room service and the restaurant's table bookings) and Venues & menu.
• Housekeeping: Requests and Orders (laundry). Maintenance and Security: Requests.
• Manager: every page. Usage is read-only for a manager.
• Admin: every page, including the PMS connection, making the hotel live, packs and billing.

The full table is in Roles and permissions.

Common tasks#

A teammate lost or changed their phone

1. Open More on their row and press New phone link, then confirm.
2. Send them the link or key. It binds their new number to the same account.

Someone leaves

1. Open More on their row and press Deactivate, then confirm.
2. They are signed out everywhere and can no longer sign in. Their history stays.
3. Deactivated people are listed at the bottom, with Reactivate and Delete profile.

Limit what someone can open

1. Open More and press Pages.
2. Pick a preset or tick pages.
3. Press Save.

Link someone's Telegram

1. Press Link on their row.
2. Type their own numeric Telegram ID (not a group ID).
3. Press Save and confirm. Their taps on staff cards are then recorded under their name.

How sign-in and sessions work is in Signing in.