Do my guests need to download anything?

No. Guests scan the QR code in the room and Phil opens in the phone's browser. They sign in with a code texted to the phone on their booking, or the stay code from check-in.

What happens when Phil can't handle something?

Phil says so instead of guessing. A guest who needs a person gets your front desk's number or call button, and your team can take over any chat from the dashboard.

How do guests pay for what they order?

Charges go straight to the room folio, settled at checkout. Card payments through your hotel's own processor, such as Stripe, are coming soon. The money goes straight to your hotel. Foyer never holds it. For orders paid through the room folio, when your team confirms an order, the charge goes on the guest's room bill: Foyer posts it to your PMS once charge posting is switched on for your property, and until then your front desk adds it in the PMS. Each room charge keeps its evidence: how stay access was verified, the device and the conversation.

Can Phil make things up?

Prices and confirmations are checked in code, and Phil says an order is done only after it is saved. Phil uses AI to understand messages and can make mistakes. Guests in danger should call emergency services directly.

How long does setup take?

3–7 business days. We contact you within 24 hours of payment, your dashboard opens within 48 hours, and we load your menus, rooms and hours and connect your PMS with you. The same standard setup for every property, included in the plan.

Which PMS does Phil work with?

Works with Mews, apaleo, Cloudbeds, Oracle® OPERA Cloud and Beds24. Using another PMS? Tell us. We add new PMS integrations to Foyer for every hotel. Stays sync on their own (arrivals, room moves, check-in and checkout). On the Revenue plan, a charge your team confirms is posted to the guest's bill in your PMS once charge posting is switched on for your property. We connect it during onboarding with access your PMS issues to your property; a connected PMS is required, because Phil works from your live stays.

What languages does Phil speak?

Twelve: English, Turkish, Spanish, German, French, Italian, Portuguese, Russian, Arabic, Chinese, Japanese and Korean. Phil answers in the language the guest writes in; staff read everything in their own.

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Common questions

Quick answers to what staff ask most.

A guest says the code never arrived#

Codes go only to the phone on the booking. Check the number in the PMS; if it is wrong, correct it there and ask the guest to try again. The front desk can also read the guest their stay code from the Guests page (Arrivals and stay codes, Show code), or sign them in with Sign in at the desk.

The front desk switch will not stay on#

Only team leads, managers and admins can change it. Ask one of them, or a manager can change your role on the Team page.

An order is still waiting#

Nobody has decided it yet. Confirm it or Reject it; either way the guest is told. If nobody decides within the acceptance time, it closes as not accepted in time and nothing is charged.

A charge was posted to the wrong room#

A charge already on the bill cannot be reversed from the dashboard. Correct the bill in your PMS. When the order behind a posted charge is cancelled or closed, the charge comes back under Room charges on the Orders page with Reverse charge, which takes it off the bill where charge posting is on and logs your name. For anything else, write to support.

Phil gave an outdated answer#

Fix the fact under Knowledge. The next message uses the new value.

Need a person#

Write to support@foyerintelligence.com from any staff email; include your property name. There is also a contact form at foyerintelligence.com/support.

Something unclear or out of date? Write to support@foyerintelligence.com.